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You are here: Home1 / Dart Class Materials

DART MAX 2017 Agenda

Directions from Westin to DART HQ

Directions to Ackard Station to Westin Dallas Downtown

YouTube Videos

  • Howard Permut and Richard Petty – Building a Business Case
  • Practicing Leading and Serving Part 1
  • Practicing Leading and Serving Part 2
  • 5 Star Service Program
  • Coaching as Part of Your Leadership Repertoire

Monday

  • System Overview
  • Budget and Finance
  • Board Support
  • Policy & Strategy
  • Government Relations

Tuesday

  • Supervisory DART and Succession DART
  • Go Pass/Comprehensive Fare Payment System
  • Procurement
  • DART Brand Identity Guide
  • DART Branding Video
  • Practicing Leading and Serving
  • Peter Rogoff – Sound Transit
  • Electric Bus Program
  • Transportation Tier 1 Questions

Wednesday

  • 5 Star Service Program
  • Dadrian Pearson WOW Customer Service Story
  • Jesus Rodriguez WOW Customer Service Story
  • East Dallas Safety Awareness Campaign
  • DART Elevator – Escalator Reliability Failure Notification
  • 5 Star Situational Analysis Exercise
  • Introduction to Business Cases
  • Business Case Template
  • Practice Business Case
  • Dallas Streetcar & TOD
  • Coaching as part of your Leadership Repertoire
  • WCG Coaching Exercise Instructions
  • WCG Feed Forward Instead of Feedback
  • WCG Leadership Styles and Definitions

Thursday

  • Texas High Speed Rail, Travis Kelly
  • Red and Blue Line Platform Extension, John Rhone
  • D2 and Cotton Belt Corridor
  • Trinity Skyline Trail/Ronald Kirk Bridge and Trinity Grove

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Eno is an independent, non-partisan think-tank that shapes public debate on critical multimodal transportation issues and builds an innovative network of transportation professionals. Your membership and donations helps support the independent analysis and research you depend on.

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Visit our event page to see a list of current and past professional development programs, webinars, and more.

Eno is an independent, non-partisan think-tank that shapes public debate on critical multimodal transportation issues and builds an innovative network of transportation professionals.

1629 K Street NW, Suite 200
Washington, DC 20006
P: 202.879.4700

publicaffairs@enotrans.org

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