Directions from Westin to DART HQ
Directions to Ackard Station to Westin Dallas Downtown
YouTube Videos
- Howard Permut and Richard Petty – Building a Business Case
- Practicing Leading and Serving Part 1
- Practicing Leading and Serving Part 2
- 5 Star Service Program
- Coaching as Part of Your Leadership Repertoire
Monday
Tuesday
- Supervisory DART and Succession DART
- Go Pass/Comprehensive Fare Payment System
- Procurement
- DART Brand Identity Guide
- DART Branding Video
- Practicing Leading and Serving
- Peter Rogoff – Sound Transit
- Electric Bus Program
- Transportation Tier 1 Questions
Wednesday
- 5 Star Service Program
- Dadrian Pearson WOW Customer Service Story
- Jesus Rodriguez WOW Customer Service Story
- East Dallas Safety Awareness Campaign
- DART Elevator – Escalator Reliability Failure Notification
- 5 Star Situational Analysis Exercise
- Introduction to Business Cases
- Business Case Template
- Practice Business Case
- Dallas Streetcar & TOD
- Coaching as part of your Leadership Repertoire
- WCG Coaching Exercise Instructions
- WCG Feed Forward Instead of Feedback
- WCG Leadership Styles and Definitions
Thursday
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Visit our event page to see a list of current and past professional development programs, webinars, and more.