Following the 2017 launch of BaltimoreLink, a complete network redesign of the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) Core Bus system, the MDOT MTA Office of Service Development worked alongside consultants Foursquare ITP to develop a robust route-level performance monitoring program.
This webinar will focus on virtually all aspects of the performance monitoring program, from conceptual development; to the four service pillars; to meaningful application, presentation, and usage of ongoing results. It will address MDOT MTA’s route grading system, visualized via “Report Cards” as well as an interactive online dashboard system that allows for easy analysis of trends over any timeframe. Finally, the webinar will touch on successful service changes MDOT MTA has implemented directly after pinpointing issues through performance monitoring. Learn about how MDOT MTA service planners use this powerful program to review route reports, grades, and trends, drilling down to minute route details at the click of a button.
Thomas Hewitt, Jr., Director of Service Development, Maryland Department of Transportation Maryland Transit Administration (MDOT MTA)
Jeremy Strauss, Senior Transportation Planner, Foursquare Integrated Transportation Planning (Foursquare ITP)
Brianne Eby, Senior Policy Analyst, Eno Center for Transportation
Tom Hewitt, Jr. is the Director of Service Development at the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA). In 2017, Tom led the creation of the service plan, bus stop optimization, and operating implementation for BaltimoreLink, a complete redesign and rebranding of MDOT MTA’s Core Bus service. Since BaltimoreLink’s launch, Tom has developed bus stop design guidelines, bus service standards, and performance monitoring guidelines, each of which provides a plan for continued service growth and improvement. Tom has been instrumental in shaping MDOT MTA’s ongoing Core Bus performance monitoring program as a tool to identify successes and deficiencies as catalysts to make necessary service changes or adjustments.
Jeremy Strauss is a senior transportation planner at Foursquare ITP, a multimodal transportation planning firm in Rockville, MD. Jeremy has worked with clients in the Washington, DC-Baltimore region and beyond on a variety of transit service planning, performance monitoring, TDM, and Title VI projects. He is currently the consultant task lead for the Maryland Department of Transportation Maryland Transit Administration’s (MDOT MTA) Core Bus performance monitoring program, an initiative to consistently track service on safety, efficiency, reliability, and customer service metrics.
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