Scaling up microtransit operations (a.k.a. on-demand transit and general public demand-response transit) from a pilot project to a program introduces new opportunities and challenges for transit system integration. Gwinnett County, in the Atlanta Metro, has designed a multi-phase microtransit expansion from 2019 through 2024 that reaches new areas geographically, increases integration with ADA complementary paratransit service, and facilitates more connectivity with fixed route service. This structured approach has been developed to leverage critical lessons from the pilot project to inform a longer-term and more seamless program, both operationally and from the passenger perspective. Other aspects of integration, such as fare payment and National Transit Database reporting, have been incorporated. This webinar, with the consultant supporting Gwinnett County’s approach, will discuss post-pilot activity for microtransit, specifically the integration of microtransit into the family of services a transit agency provides.
Janae Futrell, AICP, LEED AP, Founder and Manager, Civic Sphere
Janae’s work with Civic Sphere, a Disadvantaged Business Enterprise (DBE), focuses on leveraging technology for mobility and public transit. Projects range from building data platforms to inform daily operational decisions to applying key methods and technologies for improved transit service and successful change navigation. Prior to starting Civic Sphere, she worked with the City of Atlanta as Senior Program Manager for Smart Cities and the Atlanta Regional Commission overseeing work programs for the Regional Transit Committee and Human Services Transportation, which integrates disability, aging, and low income needs.